Refund Policy
Refunds and Cancellation Policy
Last Updated: 7.9.23
1. Refunds
1.1 Damaged or Defective Products: We take great care in packaging and delivering your fireworks and crackers. In the rare event that you receive damaged or defective products, please contact our customer support within [1] day of receiving your order. We will provide instructions on returning the items or resolving the issue.
1.2 Refund Eligibility: Refunds may be issued under the following circumstances:
- Damaged or defective products (subject to inspection and verification).
- Order cancellation made within 2 hours of purchase, before the order is shipped.
- Non-delivery of the order due to reasons beyond your control (e.g., shipping carrier issues).
1.3 Refund Process: To request a refund, please contact our customer support team at pyrofest2023@gmail.com or 6362066971. You may be required to provide photos or evidence of damaged or defective items. Refunds will be processed within 14 business days of approval.
1.4 Refund Method: Refunds will be issued in the original payment method used during the purchase.
2. Cancellations
2.1 Order Cancellation: If you wish to cancel your order, please notify us as soon as possible. Orders can be canceled within 2 hours of purchase, provided they have not been shipped. If the order has already been shipped, you may still request a return and refund once the items are received, following the guidelines in section 1.
2.2 Cancellation Process: To cancel an order, contact our customer support team at pyrofest2023@gmail.com or 6362066971 with your order details. If your order is eligible for cancellation, we will process it as soon as possible.
3. No Returns on Consumed or Used Items: For safety reasons, we cannot accept returns or provide refunds for fireworks or crackers that have been opened, consumed, or otherwise used. Please exercise caution and follow all safety instructions provided with your products.
4. Contact Us
If you have any questions or need assistance with refunds or cancellations, please don't hesitate to reach out to our customer support team at pyrofest2023@gmail.com or 6362066971.
5. Policy Changes
We reserve the right to update and revise this refunds and cancellation policy as needed. Please check back periodically for any changes.
Thank you for shopping with us!
PYROFEST
6362066971